Refund Policy


Effective Date: [01 january 2026]


At Hurayra.com, we strive to provide excellent service and value to all our users. Our Refund Policy outlines the terms and conditions regarding cancellations and refunds for services booked through our platform.


1. General Policy


Refunds are processed based on the individual cancellation policies of the service providers (e.g., hotels, transport services). When making a booking, users are presented with the specific cancellation terms associated with each service. It is crucial to review these terms before confirming your purchase.


2. Cancellation Requests


To request a cancellation and potential refund, users must:

  • Submit a cancellation request through your account dashboard or contact our customer service team at [email protected].
  • Include your booking reference and relevant details in the request.

3. Refund Eligibility


Refund eligibility depends on the following factors:

  • Flexible Bookings: If your booking allows for cancellations within a specific timeframe (usually 24-72 hours prior to your check-in date), you may be eligible for a full refund.

  • Non-Refundable Bookings: Certain bookings may be marked as non-refundable. In this case, no refunds can be issued after confirmation.

  • Partial Refunds: For some cases, partial refunds may apply, depending on the service provider's cancellation policy.


4. Processing Refunds


  • Refund requests will be processed within [insert number of days] business days upon approval.
  • Refunds will be issued using the original payment method used for the booking.

5. Delays in Refunds


Please note that it may take additional time for your financial institution to process and post the refund to your account.


6. Changes to Your Booking


If you need to make changes to your booking, please contact us as soon as possible. Changes may be subject to availability and may incur additional fees based on the service provider's policies.


7. Contact Us


For any questions or clarification regarding our Refund Policy, please reach out to our customer service team at:


Email: [email protected]


We appreciate your understanding and cooperation in adhering to our refund policy. Thank you for choosing Hurayra.com for your travel needs!